Apply for the Seniors Energy Rebate

Introduction

The NSW Seniors Energy Rebate helps eligible self-funded retirees pay their electricity bills.

The NSW Seniors Energy Rebate is $250 per household, per financial year, and you can apply for the rebate each financial year.

Eligible households can only receive one of these rebates in the same financial year, either:

• NSW Seniors Energy Rebate or 
• NSW Low Income Household rebate.

Note: The Commonwealth Government has announced that households will receive up to $300 towards their electricity bill in the 2024–25 financial year. Most customers will receive their payments in quarterly instalments. More information will be available soon.

Eligibility

To be eligible you must:

• be a resident in NSW
• hold a current Commonwealth Seniors Health Card issued by 
  • Services Australia or
  • Department of Veterans' Affairs
• be the account holder named on the electricity bill
• be applying for the rebate for your main place of residence.

Note: Pensioner Concession Card holders and Department of Veteran Affairs Gold Card holders are not eligible for the Seniors Energy Rebate. They may be eligible for the Low Income Household Rebate for on supply customers or retail customers.

What you need

• a MyServiceNSW Account
  • you can create one when you start your application
  • you may need details from 2 identity documents (such as Australian driver licence, Medicare card, passport)
• your current Commonwealth Seniors Health Card with your Customer Reference Number (CRN) or Department of Veterans' Affairs file number on it
• your most recent electricity bill issued on or after 1 July in the 2024–25 financial year
• your bank account details (to receive your rebate).

Note: The name and address on your application must be the same as the:
•    Commonwealth Seniors Health Card holder's name and residential address
•    electricity account holder's name and supply address.

Prepare your document before you start your application

See How to upload your electricity bill for help with preparing your documents before you start your online application.

How to apply

1. Check you meet the eligibility requirements.
2. Gather the required documents for uploading.
3. Select the 'Apply online' button.
4. Log in, or create your MyServiceNSW Account.
5. Follow the prompts to apply for the rebate.

Note: You cannot save and resume your application once you've started. You’ll need to make sure you have your supporting documents ready for upload.

If you cannot apply online

1. Check you meet the eligibility requirements.
2. Gather the required documentation, including your proof of identity documents.
3. Visit a service centre and submit your application.

Note: If you're applying on behalf of an eligible person, you'll need to download, print and complete the Letter of Authority for Seniors Energy Rebate – PDF.

If you'd like help with your application, call us on 13 77 88.

What happens next

If your application is successful you'll receive payment into your nominated bank account within 5 working days of approval.

If your application is incomplete or needs further assessment, it may take up to 6 weeks.

Note: Service NSW processes your application and payment, not your electricity supplier. We'll contact you if there are any problems.

More information

• The rebate does not apply to gas accounts.
• If more than one eligible retiree lives at the same address, the household can only receive one Seniors Energy Rebate each financial year.